Frequently Asked Questions

Name Change FAQs

We have learned that our current AFFCU name is an obstacle that is causing market confusion over who can join and is not inclusive of the wide range of members we serve and the great value we offer. The Board of Directors made a unanimous decision to change the AFFCU name in order to welcome in more members and support our long-range growth and sustainability.

No. The name change is not the result of a merger or acquisition of any kind. We will continue to be owned by you, our members, just as we are today. In fact, we have changed our name twice before since we first began in 1952 as Lackland Air Force Base Federal Credit Union.

We spent many months working with a team of Management and Board of Directors under the guidance of an experienced and respected national financial branding firm. We expect to launch the new name on April 2, 2024.

On April 2, 2024, AFFCU will officially change its name. Changes in our branches from signage, plastic cards and merchandising may take a few additional months following that date.

There will be no impact to your existing relationship with us, accounts, or any changes to your day-to-day banking. You will see changes to our exterior signage, brochures, stationery, and a rebranded website beginning April 2, 2024.

Yes. The credit union will remain 100% owned by you, the members.

The employees that you’ve grown accustomed to serving you will be here ready and on point to provide the personalized service that you expect.

Our current field of membership encompasses anyone who lives, works, worships, or attends school in qualified areas of San Antonio, Del Rio, TX, and Mississippi Counties of Clay, Lowndes, and Oktibbeha.

No, your account numbers, usernames, and passwords will remain the same.

No. Everything will stay the same. Our routing number 314085504 will not change, and your account number(s) will remain the same. It is not necessary to take any steps to update automatic payments or direct deposit.

Rates and fees will not be affected by the name change. We will continue to monitor our highly competitive rates and lower fees as we always have to ensure high value and return to our members. Rates and fees do fluctuate, as they adjust in response to market conditions.

Yes. Our Federal charter will remain unchanged and we will stay a Federal Credit Union even though we will remove Federal from the name and logo. Federal in our name has been confusing to many consumers, leading them to believe we serve only people employed by the Federal Government. The removal of Federal also shortens the name which makes it easier to use (e.g. brand signage, etc.)

Yes. Deposit accounts for each share owner remain federally insured up to $250,000 by the National Credit Union Share Insurance Fund.

Yes. Your credit card will still work as it always has. Your debit card and PIN will continue to work as they always have. In the months following the name change, we will reissue credit and debit cards with the updated name and new contactless technology.

Yes. You can continue using your existing checks until they run out. Upon reorder you will see the credit union’s new name and logo on your checks.

In most cases, your documents will be unaffected by the name change. Please contact us if you have specific questions about your legal documents.

Loan payments (or any checks payable to the AFFCU) will continue to be accepted.

All phone numbers will remain the same. Our new website address will be revealed with the new name information. You won’t have to do anything, since the current website address and email addresses will automatically redirect you to the new addresses for the duration of 2024.

No, nothing will change, and your current credentials will work. Users of our Mobile Apps for iOS and Android will be promoted to update their App on or about April 2, 2024. Eventually, members with a saved bookmark to our old website will need to be updated to our new website. We will assist with this process.

No. Our Financial Centers will continue to be open and available to you the same days and times that you expect.

There will not be any changes to the statement cycle. Keep a watch in your mail for our new statement stationary with the new name beginning in May 2024.

We consider the costs associated with changing our name to be a smart investment in the future of our Credit Union. Some of the costs simply shift to using the new name and logo in print. The new name is an investment that will help us serve more families in our communities and fulfill our mission to empower people through our care and guidance.

Please stop by our office during business hours, call (210) 673-5610 or visit our website at www.goaffcu.com.

General FAQs

AFFCU's routing number is 314085504

Your Member Number is your Account Number. Your member number is provided to you when you join the credit union. If you joined in a Financial Center you would have been given it at that time. If you joined online or at a car dealership, your Member Number was mailed to you in your membership packet.

 

You can use this form to request that it be emailed to you via secure messaging. Please allow 1-2 business days for your request to be processed. We do not recommend calling to request your number as we currently have extended wait times up to 3 hours.


Member Number Request Form

If you cannot find your Member Number and need it to make your loan payment, you can use this form to request that it be emailed to you. Please allow 1-2 business days for your request to be processed. We do not recommend calling to request your number as we currently have extended wait times up to 3 hours.


AFFCU Member Number Request Form

Visit our How to Pay Your Loan page to learn about our convenient payment options.


How to Pay Your Loan

AFFCU is closed the following holidays.

  • New Year's Day
  • Martin Luther King Jr. Day
  • Presidents Day
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving
  • Christmas Eve (open until 1pm)
  • Christmas Day
  • New Year's Eve (open until 1pm)

You will need the following information to complete an application online or at an AFFCU Financial Center:

  • A valid form of identification (unexpired Driver License, Government or state issued ID, or Passport with current address)

  • Your complete physical and mailing address (and previous address if at current address less than two years)

  • Information for funding your new account (credit card or debit card)

  • Your Social Security Number

  • If applying for a joint membership/account, the secondary applicant's information

Visit our Application Portal to check your application status, complete tasks, and upload documents anytime.

Digital Banking FAQs

To enroll in or register for Digital Banking you will need your:

  • AFFCU Account / Member Number
  • Social Security Number / TaxID
  • Birth Date
  • Email Address
  • Zip Code

You can register on the web browser version or the GoAFFCU mobile app, the process is the same.

If you have lost or forgotten your Account / Member Number, please complete the Member Number Request Form. A Representative will send your Member Number via Secure Messaging. Or you may stop by an AFFCU Financial Center during regular business hours for assistance.


Member Number Request Form

Here are the steps if you are already enrolled in AFFCU Online Banking or Mobile App.

  1. Enter your CURRENT Digital Banking Username and Password (do not register as a new user)
  2. You will then be taken through the steps to create a new password
  3. Read the Disclosure and check the "I Agree" box
  4. Verify your identity by answering a few questions
  5. Select a Delivery Method (Text, Email, Voice Call, etc.) to receive a One Time (Temporary) Password 
  6. Enter the Temporary Passcode
  7. Create your New Password that meets the security requirements

 

Digital Banking supports the last two versions of the browsers listed below:

  • Google Chrome: Latest two versions
  • Firefox: Latest two versions
  • Microsoft Edge: Latest two versions
  • Safari: Last two major versions
  • iOS: Last two major versions
  • Android: v8.0 and higher

Yes, you are able to change your username and password at any time by navigating to Settings.

Adding your external accounts (such as credit cards, mortgages, other bank or credit union accounts) will help give you a better overview of your personal finances.

External account information is updated daily. Note: Some external accounts will not automatically update if the other financial institution requires multi-factor authentication such as SMS text messages or security questions. You will be required to re-enter the login credentials to initiate the refresh:

  • For mobile app users, navigate to Settings, select the account that needs to be synced, and then select Update Login.
  • For website users, navigate to Settings under the Profile dropdown (top right of screen), select the account that needs to be synced, and then select the Refresh icon.

Check to see that the log in credentials to the external account are accurate. Some external accounts will not automatically update if the other financial institution requires multi-factor authentication such as SMS text messages or security questions. You will be required to re-enter the login credentials to initiate the refresh:

  • For mobile app users, navigate to Settings, select the account that needs to be synced, and then select Update Login.
  • For website users, navigate to Settings under the Profile dropdown (top right of screen), select the account that needs to be synced, and then select the Refresh icon.

Yes. In the web browser version of Digital Banking, select an Account and look for the download icon. You will have the option to download in these formats:

  • CSV (Comma-Separated Values)
  • OFX (Open Financial Exchange)
  • QFX (Quicken WebConnect)
  • QBO (QuickBooks)

How to download Activity / Transactions

Bill Pay FAQs

You should not have to reset any payee information in Bill Pay. However, you are advised to verify your payee information is correct once you login and before you schedule any new payments. 

It depends on the merchant receiving the payment. We attempt to send as many electronic payments as possible. However, Bill Pay will inform you how the payment is being sent at the time the payment is being scheduled. 

There is no charge to use AFFCU Bill Pay.

Bills can be paid from Checking or Money Market Accounts. Bills cannot be paid from the Savings Account.

All payments whether electronic or check will reach the merchant on the date you choose in Bill Pay.

Yes. You can pay your bills online and view recent payments instantly through the GoAFFCU Mobile Banking App.

Follow these steps to add a new Biller (a company to be paid).

For mobile app users

  • Tap "Bill Pay" at the bottom of the screen (also available by navigating to "More" > "Transfer & Pay" > "Bill Pay").
  • Then select the "Bills" tab at the bottom of the screen.
  • At the top of the screen, tap "Add Biller".
  • There you can either select a tile of a popular Biller or start typing the name of the company in the search bar. You will either be presented with a Biller to select, or if the Biller is not in the system, you can add the Biller's information manually.

For web browser users

  • In the menu, go to "Transfer & Pay" and click on "Bill Pay".
  • Then select the "Pay Bills" tab.
  • Click on the "Add Biller" button.
  • There you can either select a tile of a popular Biller or start typing the name of the company in the search bar. You will either be presented with a Biller to select, or if the Biller is not in the system, you can add the Biller's information manually.

eStatement FAQs

You can have eDocuments or paper statements, but not both.

Switching to eDocuments will save you the $3.00 per paper statement fee.

Yes. About 85% of identity theft cases are due to paper transactions, lost checkbooks and stolen bills, statements and check payments.

Skip-A-Pay FAQs

Vehicle Loans (Car, Truck, Motorcycle, ATV, Boat, Jet Ski, Watercraft, RV, Fifth Wheel) and Signature Loans are eligible for Skip-A-Pay.

You can request Skip-A-Pay two (2) times per year.  You must have a minimum of four (4) full monthly payments before requesting a Skip-A-Pay.

Skip-A-Pay requests must be submitted within Digital Banking. Log in to Digital Banking (Web Browser or Mobile App). Go to Transfer & Pay > Skip-A-Pay. Select the Loan (if you have more than one eligible loan) and click the Skip button.

Skip-A-Pay costs $25.

The following loans are NOT eligible for Skip-A-Pay: VISA®, Line of Credit, Mortgage, Home Equity, Home Improvement, Real Estate, Purchase Money Second, IHI, Single Payment, Lease Loans, IFS Insured Auto, Dealer Prodigy, Alternate Solution, Courtesy Pay, Share and Share Certificate Secured Loans.

Now you can request Skip-A-Pay up to two (2) times throughout the year, not just in the summer or during the holidays.

Allpoint ATMs FAQs

The Allpoint Network is a surcharge-free network of ATMs with over 55,000 locations throughout the United States, Canada, Mexico, Puerto Rico, United Kingdom and Australia. Because our financial institution is a member of the All point Network, these locations are free for AFFCU members. 

Allpoint ATMs are located in many popular retail stores such as Target, CVS Pharmacy, Walgreens, Costco, Circle K and more.

Finding an Allpoint ATM near you is easy! You can search for an ATM on our  Locations & ATMs page or tap ‘Locations’ in  Digital Banking.

Allpoint ATMs are completely surcharge-free for AFFCU members.

Yes! Use your current AFFCU Visa® Debit Card to gain Allpoint surcharge-free access at over 55,000 ATM locations worldwide. No additional sign-up or action is required.

Many Allpoint Network machines look like they are operated by other credit unions or banks, however, all Allpoint ATMs on locator are part of the Allpoint Network and are surcharge-free for AFFCU members. Just look for the Allpoint logo on the ATM. 

No - the surcharge screen is there to notify customers of other financial institutions who are not participating in the Allpoint Network. Just press "Yes" to accept the fee and continue with your transaction. AFFCU members won't be charged. 

Deposits are only accepted at our select Allpoint+ locations. Finding an Allpoint+ ATM near you is easy! You can search for an ATM on our  Locations & ATMs page or tap ‘Locations’ in  Digital Banking.