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Contact Us

ATTENTION: Due to unusually high call volume, you may experience a greater hold time than usual. We apologize for any inconvenience this may cause. For updated branch lobby and drive-thru hours, please visit the AFFCU Coronavirus Page.

Contact Us
Contact Us
Phone Numbers
Texas

San Antonio210.673.5610

Del Rio830.488.6322

Mississippi

Columbus800.227.5328

Toll Free

US800.227.5328

UK/Germany00.800.0024.7247

Japan001.800.0024.7247

South Korea002.800.0024.7247

Lost or Stolen Cards

Call to Report 800.227.5328
Hours of Operation

Monday8:00 AM CST to 5:00 PM CST

Tuesday8:00 AM CST to 5:00 PM CST

Wednesday8:00 AM CST to 5:00 PM CST

Thursday8:00 AM CST to 5:00 PM CST

Friday8:00 AM CST to 5:00 PM CST

Saturday9:00 AM CST to 1:00 PM CST

SundayClosed

After Hour Calls
800.227.5328 or 210.673.5610
Email, Fax, Routing
Email

Member Servicesmemberservices@airforcefcu.com

Lending Departmentlendingservices@airforcefcu.com

Human Resourceshumanresources@airforcefcu.com

Webmasterwebmaster@airforcefcu.com

Fax

Member Contact Center210.678.5294

Human Resources210.674.2968

Lending Department210.673.5102

Member Services210.678.5291

Routing Number

Routing Transit Number314085504
Message Us

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Holiday Closures

AFFCU 2020 Holiday Closures
New Year's Day	January 1
Martin Luther King, Jr. Day	January 20
Presidents' Day	February 17
Memorial Day	May 25
Independence Day	July 4
Labor Day	September 7
Columbus Day	October 12
Veterans Day	November 11
Thanksgiving Day	November 26
Christmas Day	December 25

How can we help you succeed?

What would you like to borrow for?
- A home
  - Sounds great. We offer Mortgage Loans at great prices, as well as refinancing options.
- A vehicle
  - Cool! Are you looking for a regular car, or something a little more adventurous?
    - Something adventurous
      - Awesome! We have low rates and long terms for all kinds of exciting vehicles, including Boats, RVs, and Motorcycles.
    - A regular car is fine with me
      - Sounds good! We have low rates available for both new and used
        Auto Loans. We can also Refinance your current loan with another institution.
- An education
  - Right on! We have Student Loans available through our trusted partner, Sallie Mae.
- Something else
  - Sounds good! Are you more interested in a lump sum or a line of credit?
    - Lump sum
      - Terrific! We offer Personal Loans for any need, including weddings, vacations, and debt consolidation.
    - Line of credit
      - Great! We think you’ll love our Redi-Credit option. It’s a flexible line of credit, where you’ll only pay interest on what you spend.
- I’m mostly interested in a credit card
  - Sounds good! Be sure to check out our Platinum Credit Card. It’s one of the best deals around, and includes plentiful rewards.

What would you like help with?
- Accessing my accounts
  - Okay, how would you like to access your accounts?
    - Online
      - Ok! Is this is your first time using Online Banking?
        
        Yes
        
        Sounds good. You can enroll in Online Banking right here. You’ll need your social security number and AFFCU member number.
        
        No
        
        Great. To access your account, simply click “Login” in the upper right hand corner of the page.
    - On my mobile device
      - Great! First make sure you’re enrolled in online banking. Then, download our free app for iPhone or Android.
- Opening a checking account
  - Great! We have several options available, so head over to our Compare Checking Accounts page to figure out which is right for you.
- Signing up for eStatements
  - Cool! If you are already signed up for and using our online banking service, all you need to do is click on the eStatements tab (in the blue menu bar) to start enrolling.
- Running my small business
  - Good for you! Our partner Newtek offers a variety of services to help you manage your small business, including payrolls services, payment processing, and web design.
- Getting insurance
  - Perfect, we offer discounts on auto, home and life insurance through our partner, Trustage.

What would you like to save for?
- The holidays
  - Nice! We think you’ll love our Christmas Club account.
- I’d like to open a savings account for my child
  - Great idea! We have several Youth Savings accounts available, depending on your child’s age.
- Something else – and I’d like to earn a good interest rate
  - Do you have some money saved up already?
    - Yes, quite a bit
      - Nice! Are you okay with leaving your money untouched for a while?
        
        Sure
        
        Great! We think you might like one of our Share Certificates. You agree to leave your money untouched for a while in exchange for a higher interest rate.
        
        I’d prefer to make withdrawals when I need to.
        
        Sounds good. Check out our Elite Checking account or Money Market account. These accounts are a little more flexible, but still get you a higher rate.
    - Not much
      - No worries. Once you open a Regular Savings account, you can open secondary accounts for whatever you need, including college, rainy day funds and more.
- I’d prefer just a basic savings account
  - Ok! Our Regular Savings sounds just right for you. It also secures your AFFCU membership.