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Contact Us

ATTENTION: Due to unusually high call volume, you may experience a greater hold time than usual. We apologize for any inconvenience this may cause. For updated branch lobby and drive-thru hours, please visit the AFFCU Coronavirus Page.

  • Contact Us

    Phone Numbers

    Texas
    • San Antonio210.673.5610
    • Del Rio830.488.6322
    Mississippi
    • Columbus800.227.5328
    Toll Free
    • US800.227.5328
    • UK/Germany00.800.0024.7247
    • Japan001.800.0024.7247
    • South Korea002.800.0024.7247
    Lost or Stolen Cards
    • Call to Report 800.227.5328

    Hours of Operation

    • Monday8:00 AM CST to 5:00 PM CST
    • Tuesday8:00 AM CST to 5:00 PM CST
    • Wednesday8:00 AM CST to 5:00 PM CST
    • Thursday8:00 AM CST to 5:00 PM CST
    • Friday8:00 AM CST to 5:00 PM CST
    • Saturday9:00 AM CST to 1:00 PM CST
    • SundayClosed

    After Hour Calls

    800.227.5328 or 210.673.5610

    Email, Fax, Routing

    AFFCU Mailing Address
    Email
    Fax
    • Member Contact Center210.678.5294
    • Human Resources210.674.2968
    • Lending Department210.673.5102
    • Member Services210.678.5291
    Routing Number
    • Routing Transit Number314085504

    Message Us

    Contact Form

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  • Holiday Closures

    AFFCU 2020 Holiday Closures
    New Year's Day January 1
    Martin Luther King, Jr. Day January 20
    Presidents' Day February 17
    Memorial Day May 25
    Independence Day July 4
    Labor Day September 7
    Columbus Day October 12
    Veterans Day November 11
    Thanksgiving Day November 26
    Christmas Day December 25

How can we help you succeed?

  • What would you like to borrow for?
    • A home
      • Sounds great. We offer Mortgage Loans at great prices, as well as refinancing options.
    • A vehicle
      • Cool! Are you looking for a regular car, or something a little more adventurous?
        • Something adventurous
        • A regular car is fine with me
          • Sounds good! We have low rates available for both new and used
            Auto Loans. We can also Refinance your current loan with another institution.
    • An education
      • Right on! We have Student Loans available through our trusted partner, Sallie Mae.
    • Something else
      • Sounds good! Are you more interested in a lump sum or a line of credit?
        • Lump sum
          • Terrific! We offer Personal Loans for any need, including weddings, vacations, and debt consolidation.
        • Line of credit
          • Great! We think you’ll love our Redi-Credit option. It’s a flexible line of credit, where you’ll only pay interest on what you spend.
    • I’m mostly interested in a credit card
  • What would you like help with?
    • Accessing my accounts
      • Okay, how would you like to access your accounts?
        • Online
          • Ok! Is this is your first time using Online Banking?
            • Yes
            • No
              • Great. To access your account, simply click “Login” in the upper right hand corner of the page.
        • On my mobile device
    • Opening a checking account
      • Great! We have several options available, so head over to our Compare Checking Accounts page to figure out which is right for you.
    • Signing up for eStatements
      • Cool! If you are already signed up for and using our online banking service, all you need to do is click on the eStatements tab (in the blue menu bar) to start enrolling.
    • Running my small business
      • Good for you! Our partner Newtek offers a variety of services to help you manage your small business, including payrolls services, payment processing, and web design.
    • Getting insurance
  • What would you like to save for?
    • The holidays
    • I’d like to open a savings account for my child
      • Great idea! We have several Youth Savings accounts available, depending on your child’s age.
    • Something else – and I’d like to earn a good interest rate
      • Do you have some money saved up already?
        • Yes, quite a bit
          • Nice! Are you okay with leaving your money untouched for a while?
            • Sure
              • Great! We think you might like one of our Share Certificates. You agree to leave your money untouched for a while in exchange for a higher interest rate.
            • I’d prefer to make withdrawals when I need to.
              • Sounds good. Check out our Elite Checking account or Money Market account. These accounts are a little more flexible, but still get you a higher rate.
        • Not much
          • No worries. Once you open a Regular Savings account, you can open secondary accounts for whatever you need, including college, rainy day funds and more.
    • I’d prefer just a basic savings account
      • Ok! Our Regular Savings sounds just right for you. It also secures your AFFCU membership.