You must first sign up for CyberMAT. Through CyberMAT, you sign up for Bill Pay. Sign up for Bill Pay and Pay Bills by clicking on Pay Bills. You will need to disable your popup blockers to use Bill Pay as it appears in a different window, or you can hold down the Ctrl key while clicking on the Bill Pay link.

No. Bill pay is free, although there are some options on Bill Pay that have a fee, such as express payments and PopMoney. The fee will always be disclosed up front and you will be given terms and conditions which you must accept.

Bills can be paid from Checking or Money Market Accounts. Bills cannot be paid from the Savings Account.

Stop payments can be placed on certain Bill Pay checks (but not all) for the normal $29.00 fee. Check with a Member Contact Center Support Specialist to see if a stop payment can be placed. Once processed, you cannot stop an electronic payment and would need to work with the merchant to get the funds back.

If a stop payment is placed at least 10 days after the scheduled payment due date OR if there was an error by Check Free, then no stop payment fee will be charged.

No. You can pay bills using the Go AFFCU mobile app, however, you’ll have to sign up for bill pay from a desktop or laptop device.

Yes. Pay your bills online and view recent payments instantly through the Go AFFCU mobile app.

Log into the Bill Pay service through CyberMAT.  Click on your ‘Profile’ tab. Select the ‘Cancel Service’ button and press OK.

Yes, Business accounts offer Bill Pay for a fee of $10 per month for unlimited bills.

Yes, either of the Business Checking accounts comes with a debit card for each Authorized Signer.

Yes. The initial opening deposit is $100 for both of our business checking accounts.

For our Standard account, there is a fee of $0.20 per transaction, if you exceed 100 transactions. For the Plus account, the same fee applies if you exceed 250 transactions.

Yes. The Standard Business accounts comes with a low $10.00 monthly fee, while the Plus accounts costs just $15.00 per month. You may be able to offset your monthly fee by maintaining a minimum daily balance of $2,500.00.

No. AFFCU Visa Platinum Credit Card members do not need to sign up – it’s automatic! All you have to do is use your cards to pay for everyday purchases and recurring bills, and earn points to redeem for merchandise or travel at CURewards.com.

Earn one point for every one dollar spent on your AFFCU Visa Platinum Credit Card.

Log into your AFFCU CU Rewards account. Once logged in, you will be taken to your account homepage. In the top navigation bar, on the far right side, you will be able to view your ‘points balance’.

Click on your ‘points balance’. Here you will be taken to the Redemption page, where you can redeem your points.

Yes. Points will expire after five years. The year in which they are earned will be deemed the first year and will expire on December 31 of the fifth year. E.G. Points earned in August 2018 will expire on December 31, 2022.

No worries. We also have retail gift cards available, so you can choose the reward that’s absolutely perfect for you.

No. You must use your points before closing your AFFCU Visa Platinum Credit Card.

Accounts must be open and in good standing (not canceled or terminated by either party; not delinquent, over limit, or otherwise not available to use for charges) at time of redemption. Awards are not available when a cardholder is in default under the card agreement. AFFCU reserved the right to suspend the cardholder’s participation in the program until the account is in good standing. Points are forfeited if/when the card account is closed for any reason.

No, all you need is an email address. View your eStatements on the Go AFFCU mobile app if a computer is not available to use.

Yes, log in to CyberMAT, click on the eStatements tab. Under ‘Settings’ there is a place to change your email address.

No, you can have one or the other.

It’s as simple as 1, 2, 3…

1. Simply login to your account via CyberMAT Online Banking and click on the Documents tab;
2. Then click on eStatements (it’s in the blue menu bar under the tabs);
3. At the next window prompt, enter your email address (where you want to receive your eStatements) and click the ‘I agree’ button and you’re done!

At the top of the page, click ’not registered? ’ or click here and follow the instructions.

No, you are not required to switch to electronic statements. However, we highly encourage you to switch, because it is safer and more secure, and you avoid the $3.00 fee.

Members who receive a paper statement will be charged a monthly fee of $3.00 per paper statement, on the first of each month.

There are two ways you can know if you are enrolled:

• If you receive a monthly email from AFFCU with your eStatements link;
• When you login to your account via CyberMAT and:
  • Click on the Documents tab;
  • Click on the eStatements option (in the blue menu bar under the tabs);
  • If you are taken to the eStatements portal you’re good to go! If not, you can then switch to eStatements.

When you manage your finances electronically is good for the environment and good for you. There are many benefits to going green:

• Safe and Secure: About 85% of Identity Theft cases are due to paper transactions, lost checkbooks and stolen bills, statements and check payments¹. Security of your information is our priority.
• Saves you Money: members receiving online statements and making payments electronically can maintain tighter control over accounts and save more money:
  • The costs of postage and check stock add up to more than $100 per year, members can save by making payments electronically, instead of by paper check.
  • eStatements are free and you get no paper statement fee!
  • Members receiving eStatements are more likely to discover fraud attempts and prevent hundreds of dollars in losses.
  • By getting a larger portion of our membership to switch to electronic statements, we can save thousands of dollars, which will then be returned to our members in the form of better rates and higher dividends!
• Saves you Time: the average member saves 2.5 minutes per bill when paying electronically instead of with a check and saves over 10 min per bill when going to each individual website to pay utilities and services online.²

You need to have Adobe Acrobat Reader installed in your computer. This software is free. You can download it here.

Yes. It must be your primary residence, however in the case of a vacation or second home, you can get the loan on it as long as it is not used as a rental property.

Yes. The money is lent to you based upon the equity of your home which requires us to add our lien against the property.

No work may begin or supplies purchased prior to the loan funding.

No.

A licensed contractor is required. You cannot perform the work without one.

Yes. If you are a licensed contractor, you can perform the work as you would any other project as long as you act independent of the project.

No escrow account is required.

Yes, you can! You can get directions to any of our local AFFCU branches, over 5,000 Shared Branch locations, and nearly 30,000 CO-OP ATMs based on your current location or by zip code.

You’ll be able to quickly access important numbers, including phone, fax and routing numbers. You will also be able to get mailing or email addresses you need to contact the credit union.

Yes, you can! Deposit a check the moment you receive it with Mobile Deposit. It’s simple. Snap. Send. Deposit.

Yes! Talk with a credit union representative through live chat for quick answers and assistance. Live Chat is available during Member Contact Center hours.

Yes, we do! You’ll be able to access a powerful search in the palm of your hand. Use the keyword search tool to quickly find your balances, deposits, account summary and more.

A: Download the new AFFCU mobile app on the App Store or get it on Google Play today! For more information, please contact us by phone 210-673-5610, toll-free at 800-227-5328 or email us at memberservices@airforcefcu.com.

Our home loans are handled in partnership with SWBC, a top-rated lending company. This allows us to give our members access to the HomePlus™ program.

No, HomePlus™ may be used whenever there is a need to buy or sell a home

Yes. To aid the home finding process, SWBC has agreed to provide the agents in the HomePlus™ network with pre-approved borrowers. Speak to our loan officer or ask your HomePlus™ Coordinator about obtaining a pre-approval letter.

Once you have registered, you can reset your username by clicking on the “Forgot Username?” link on the login screen of CyberMAT. You will be asked to answer some questions and then an email will be sent to your registered email account with more instructions. After you have completed this process you will be allowed to reset your username and log into the system.

Once you have registered, you can reset your password by clicking on the “Forgot Password?” link on the login screen of CyberMAT. You will be asked to answer some questions, and then an email will be sent to your registered email account with more instructions. After you have completed this process, you will be allowed to reset your password and log into the system.

You will have to contact AFFCU in order to have your account reset. The best time to contact AFFCU to handle your request is Monday through Friday, 8:00 AM to 5:00 PM CST, or Saturday, 9:00 AM to 1:00 PM CST . After your account has been reset, you will be allowed to re-register your account for CyberMAT.

You must log into your CyberMAT account at least once every 120 days or your enrollment in CyberMAT will be considered inactive and you will need to re-register for the service. Please follow the links to complete the registration process.

We offer a range of personal loans from $500 to $25,000 so you can find one that fits your circumstances.

You can apply online, call us free at 800.227.5328 or visit one of our branches.

There are five ways to pay your monthly credit card bill?

• In person at an AFFCU branch (link to ATM & Locations page)
• By phone at 800-227-5328 or 210-673-5610
• In Online Banking
• In Mobile Banking
• By mail

2.5% of the balance or $10.00; whichever is greater.

There are five easy ways to view your monthly statement:

• In Online Banking
• In Mobile Banking
• In an AFFCU branch (link to ATM & Locations page)
• At 800-637-7728 and follow the voice prompts
• In your electronic statement or mailed paper statement

Yes, when traveling abroad, there is a Visa International Service Fee, that is 1% of the transaction amount.

Yes. It can be up to $37.00, but no greater than the minimum payment amount.

We’re glad you asked. Security is of utmost importance to us. Each of our cards comes with:

• EMV Technology—this chip-enabled security provides an extra layer of security when used in a chip card reader.
• Verified by Visa—a free, simple-to-use service that confirms your identity with an extra password when you make an online purchase.
• Zero Liability Protection—you won’t be held responsible for unauthorized charges made with your card or account information.

The minimum amount is $300. The maximum amount is $25,000.

The minimum advance is $50.00, and you cannot exceed the limit of your loan.

The payment is calculated at 3% of the outstanding balance.

The minimum monthly payment is $10.

Yes, a payment is required is month.

A minimum payment is due each month regardless of how large the previous payment made was.

Unfortunately, a minimum monthly payment is due. However, you can set up a bill payment or an automatic transfer to take the payments out of a designated account for the months you want to pay in advance.

The interest rate is a variable rate which is indexed to the Wall Street Journal Prime Rate plus 4%. It is published on Bankrate’s website on the last day of June and December of each year.

Proof of income is required if you are under 21 or if specified on your approval.

Yes. You can order a book of 25 checks with any branch FSR or Member Contact Center staff.

The following forms outline the fees for Student Reloadable Visa® Cards:

 

• Prepaid Short Form

• Prepaid Long Form

STEP 1. 
You can order a Student Reloadable VISA® Card online by clicking here.

STEP 2. 
On the website, click on the “Order Yours Today!” button in the banner ad. Or click on the “Order” tab at the top of the page.

STEP 3. 
You will be directed to the “Sign Up – Getting Started” online form page. Fill in the text boxes on each of the 5 step pages. Click “Submit” – and you’re done! The card will be shipped to you at the billing address you’ve provided. If you choose free First Class Shipping, the card will take 5-7 business days to arrive in the mail.

There are alternative options for ordering a Student Reloadable VISA® Card. You can choose to instead order a card by calling 866.901.8090 or you can visit your nearest local AFFCU branch who will be able to assist you through this process.

No, a card cannot be instant issued in a branch.

The card can be purchased online by members only for their children’s use. The child must be at least 13 years of age, and members are required to provide their child’s social security number to order the card.
The first step is registering yourself, after which you can purchase card(s). Be sure to log in to your account if you choose to order more cards for additional children in the future, so they will all be linked under the same account.

The card will take 5-7 business days to arrive. It will be mailed to the billing address you’ve provided, which can be whatever address you enter for the child. Express shipping is available for $25.00 per card.

You can activate your card by logging into MyAccount and clicking on the Activate Card button, or by calling the customer support number listed on the back of your card. On the website, choose Change PIN to choose your PIN. Over the phone, an assigned PIN will be automatically spoken after your card is activated and you’ll be given the opportunity to select a new PIN if you choose.

It’s a reloadable prepaid Visa® debit card, which means you can spend up to the value placed on the card anywhere Visa debit cards are accepted. You can shop in stores, online, over the phone, and by mail order. You can get cash at ATM’s worldwide. Each time you make a purchase, the amount of that purchase is automatically deducted from the card.

You can check the balance at the website, by contacting your local branch, or by calling customer support at 1.866.901.8090. Since a merchant may not be able to tell how much money is on the card, keeping track of your balance is a sure way to know how much you have to spend.

Your card can be used to make purchases at millions of Visa debit locations worldwide. It can also be used to obtain cash at ATMs worldwide.

1. To reload a card on the IVR, call 866-901-8090.
2. Enter the 16 digit card number you wish to add funds to.
3. When asked if your name is on the card, choose option 2 for no.
4. Enter the last 4 digits of your social security number (not the child’s). Choose option 5 (you must already have a funding account registered on the website).
5. Choose option 1 to fund from your existing funding account. Follow the prompts.

You can open an account for just $25. After that, you will not need to maintain a minimum balance to keep the account open.

Yes, you must have a JetSpace Savings account open in order to open the JetSpace Checking account.

No, there is not a monthly service fee for this account.

When you turn 18, your JetSpace Checking account will automatically convert to a Value Checking. A letter will be mailed with the option to convert your account to a premium checking account.

Yes, both the primary and joint can have a debit card.

Yes, you can order checks for this account.

Both the Coindexter and JetSpace savings accounts can be opened with just $5.00.

Yes, you must have a parent or legal guardian named as joint on the account. If there is a legal guardian, guardianship papers will be required.

No, neither of the Youth Savings accounts is eligible for a debit card.