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We're Here For You. We're In This Together.

Coronavirus (COVID-19) Update

  • Stay Connected

    A Message To Our Members

    We want to begin by saying – THANK YOU! Thank you to our members for your strength, patience, and understanding you’ve extended to us as we have been taking on several substantial steps to protect our employees, members and community during this difficult time.

    AFFCU has continued to move quickly to make sure all of our members have access to the financial services and relief that we know will give them peace of mind.  The health, safety and well-being of our members and employees remains our top priority. This includes your financial well-being.

    Easy and contactless access for all of your AFFCU banking needs has been our commitment. We are now ready to welcome our members back into the majority of our branch offices.  AFFCU has expanded how you can conduct your banking transactions and you can use the tabs on this page to pick your perfect way.

    Everyday Banking

    Members have full access to their funds at all branch drive-thru lanes, ATMs, and ITMs. Drive-thru lanes are open Monday-Friday from 9:00 AM – 5:00 PM CT and Saturday from 9:00 AM – 1:00 PM CT.

    Here are several ways you can access your accounts and complete all your financial transactions:

    Economic Impact Payments (EIP)

    • Direct deposit payments for government EIP or stimulus checks started going out on December 30th. If you’re eligible, the IRS will either send you a deposit via direct deposit or a paper check. Please check CyberMAT online banking or the Go AFFCU Mobile App to view any pending payments. Visit https://www.irs.gov/GetMyPayment for additional details or clarifications.
    • The IRS has started issuing EIP funds on a pre-paid debit card (EIP Card). This card requires a PIN and members can request a cash advance at an AFFCU branch. Identification is required when completing a cash advance request. Visit www.eipcard.com for additional details or clarifications about the EIP cards.

    *Cash advances are limited to the funds available on the card and a $5 fee is assessed after the first bank/credit union cash withdrawal (advance). It is the responsibility of the member to understand the restrictions on their card.

    Member Contact Center

    • Our Member Contact Center representatives are ready to assist you, Monday-Friday from 8:00 AM – 5:00 PM CT and Saturdays from 9:00 AM – 1:00 PM CT. Call us toll-free at 800.227.5328.

    We know this is a difficult time, and we want our members to know that we are here for you always. We live, work and play in the same local communities as you. If you or your family are experiencing financial hardship due to the impact of the Coronavirus, do not hesitate to reach out. Our lines of communication are open, and we are always here for you.

  • Virtual Appointment

    Request a Virtual Appointment

    You can schedule an appointment for Monday-Friday from 9:00 AM – 3:00 PM CT. Simply call 210.678.5208 or email our Appointment Team at appointments@airforcefcu.com to schedule a convenient time with one of our friendly representatives. Appointments are available for all your traditional branch lobby needs. Whether it’s opening a new account or updating your existing account, applying for a loan or reviewing your account transactions, the Appointment Team will get you taken care of – all from the comfort of your home or office. It’s the same member experience you have come to love, delivered in a whole new way.

  • Branch Appointment

    Request a Branch Lobby Appointment

    • Effective Wednesday, January 13, 2021, AFFCU Valley Hi, Ingram, Schertz and Del Rio branch lobbies will be open by appointment only.
    • AFFCU Guilbeau and Main branch lobbies will be open by safe deposit box appointment only.
    • AFFCU Columbus, Mississippi branch lobby will be open for full service to the public.
    • The branch drive-thru lanes will be open at all locations Monday through Friday from 9:00 AM – 5:00 PM CT and Saturday from 9:00 AM – 1:00 PM CT. The Main Branch on JBSA Lackland is closed on Saturdays.
    • Teller lobby transactions to include cash withdrawals, deposits, teller checks, loan payments, and all other transaction types, will be handled through the branch drive-thru.
    • Lobby appointment times will be available Monday through Friday from 9:00 AM – 3:00 PM CT, and will be no more than 90 minutes.
    • Late lobby appointments of more than 15 minutes will be canceled to ensure we safely serve all scheduled members.
    • In-person lobby appointments can be scheduled by emailing appointments@airforcefcu.com or by calling 210.678.5208.
    • To ensure the safety and well-being of our employees, screening questions will be asked while scheduling the appointment and before entering a branch.
    • Lobby doors will remain locked during business hours, and member verification will be required prior to entry into any AFFCU branch building.
    • Masks will be required for entry into any AFFCU branch building – including staff, vendors, and all members.
    • Signage is in place throughout the branches to promote social distancing guidelines.
    • Acrylic shields are installed at where members complete transactions.
    • Restrooms and refreshments, such as coffee and water, will not be available during the appointment times.
    • Hand sanitizer and tissues will be made available throughout our branches.
    • Extra steps are in place to disinfect high touch areas after every member visit.
    • Asking employee and members who feel ill or have been in contact with someone who is COVID-19 positive to stay home.
    • Members who do not wish to wear a mask will be served through an AFFCU Virtual appointment.

    For all other services, we can assist you in our drive-thru lanes or over the phone at 800.227.5328.

  • Financial Relief

    Financial Relief For Our Members

    We are temporarily offering several emergency loan relief programs to assist our members who are encountering financial hardship due to the impact of the Coronavirus.

    • Auto Loan Payment Relief
      Whether you’re refinancing your existing auto loan, or buying a new or used car, we are here to help. We have extended our payment period, to no payment being required for the next 45 days. Take a much needed break from your car payment. Click here to learn more and apply today.
    • Paycheck Protection Program (PPP) Loans
      AFFCU is no longer be accepting Paycheck Protection Program (PPP) loan applications as of June 25, 2020, but we still offer one of the best work perks ever – credit union membership with AFFCU. We invite you to join our field of membership today! Learn More.

    Financial Education

    AFFCU has partnered with EVERFI, a financial education platform, to help both adults and children learn tips for managing their money – all for FREE. AFFCU members can sign up for free interactive courses online, covering topics like saving, budgeting, using credit, calculating the costs of college, and paying off auto loans. Being armed with the right financial knowledge can protect your financial well-being and support your goals during this difficult time. Here are a few resources to use right now:

    • Financial Education Center: 2-7 interactive lessons on key financial topics.
    • Money Management: Learn about managing your money as a service member or a civilian.
    • K-12 Family Portal: 20+ digital courses for students in grades K-12, for a limited time only. Learn about financial education, mental wellness, compassion, digital awareness and more.

    Economic Impact Payments (EIP)

    • Direct deposit payments for government EIP or stimulus checks started going out on December 30th. If you’re eligible, the IRS will either send you a deposit via direct deposit or a paper check. Please check CyberMAT online banking or the Go AFFCU Mobile App to view any pending payments. Visit https://www.irs.gov/GetMyPayment for additional details or clarifications.
    • The IRS has started issuing EIP funds on a pre-paid debit card (EIP Card). This card requires a PIN and members can request a cash advance at an AFFCU branch. Identification is required when completing a cash advance request. Visit www.eipcard.com for additional details or clarifications about the EIP cards.

    *Cash advances are limited to the funds available on the card and a $5 fee is assessed after the first bank/credit union cash withdrawal (advance). It is the responsibility of the member to understand the restrictions on their card.

  • Stay Informed

    Educating Our Members

How can we help you succeed?